Description:
Key Responsibilities
Workshop & Parts Coordination
Follow up and coordinate progress with the workshop and suppliers regarding parts ordered. Manage and streamline ordering of parts Liaise with accounting departmentClient Communication & Service
Liaise with clients and provide regular updates on the progress of their vehicles. Handle client enquiries, complaints, and vehicle-related matters professionally and efficiently. Understand client needs and build strong customer relationships.Claims & Reporting
Manage claims processes for both private and insurance cases. Assist with quoting procedures, including handling supplementary items in insurance packages. Calculating and confirm claim costs. Provide continuous feedback and reporting to the Managing Director.Administration & Process Improvement
Monitor administration procedures and identify opportunities to improve efficiency and client service. Suggest and implement systems to optimise workflow and customer experience. Maintain accurate records and ensure strong administrative quality and follow-through.Requirements
Matric Fully bilingual (Afrikaans and English) Strong administration and computer skills. Excellent organisational ability and attention to detail. Strong process management and process improvement capability. Confident reporting skills and the ability to communicate clearly with management. Good client relationship and customer service skills. Strong administrative writing skills. Experience in a similar role (workshop, claims, insurance, or automotive environment) is advantageous.
20 Feb 2026;
from:
gumtree.co.za