Description:
Sorbet Waterstone is looking for a professional Front Desk Coordinator to join the team. The Front Desk Coordinator is responsible for meeting & welcoming guests, providing exceptional customer service and will be assisting with the daily administrative duties of the Front Desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet guests as they arrive and direct them to the appropriate areas in salon.
- Answer incoming calls, emails, WhatsApp messages and make bookings accordingly.
- Weekly Stock take and Hygiene Checks
- Cash Handling Skills.
- Resolve guests' complaints and elevate to management promptly and effectively.
- General Admin Duties
- Manage guests' bookings on system.
- Collaborate with Nail Technicians and Therapists to ensure a smooth visit at the salon for the customer.
- Maintain a clean, organized and professional work environment.
- Provide excellent customer care and service at all times.
KEY COMPETENCIES:
- Grade 12 Diploma or equivalent required.
- At least 1 - 2 years of prior salon and customer service experience
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent communication and interpersonal skills.
- Able to work weekends and public holidays.
- Strong attention to detail and ability to multitask.
- Positive attitude and strong work ethic.
- Basis Mathematical skills.
Send CV and contactable references to:
burnese@sorbet.co.za