Description:
Call Centre Agents required for an extended IT Software Development department within Bmobile company.
Core Responsibilities - Customer Interaction - Answer inbound calls and respond to inquiries. - Make outbound calls to generate leads or follow up with prospects. - Provide accurate information about products, services, or solutions. - Problem-Solving & Support - Resolve customer complaints or escalate issues to the right team. - Guide clients through product usage or troubleshooting steps. - Maintain a professional and empathetic tone in all communications. Sales & Outreach - Promote products or services during calls. - Schedule demos or appointments for senior sales staff. - Meet or exceed call and conversion targets. Administration & Reporting - Log call details in CRM systems. - Track customer feedback and report trends. - Contribute to team performance metrics. Skills & Qualifications - Strong verbal and written communication skills. - Active listening and empathy. - Ability to work with CRM and call management tools. - Resilience and adaptability in a fast-paced environment. - Prior experience in customer service or sales is advantageous.
* Minimum requirements; matriculation and a tertiary qualification
* Required to have own laptop and cellphone
Salary is based on commission minimum of R 16000 for the first 4 clients acquired