Call Centre - Lead Response Specialist

Description:

You will be the first point of contact for all new leads. Your only focus is SPEED and qualification. You do not close. You do not chase documents. You move fast and book appointments for closers.Core Responsibilities

• Call all new leads within 2–5 minutes
• Send immediate WhatsApp introduction
• Pre-qualify (income, employment, debt level)
• Filter out non-serious leads
• Book confirmed appointment with closer
• Update CRM properlyKPIs (Non-Negotiable)

• 70%+ contact rate
• 90%+ leads contacted within 5 minutes
• 60%+ qualified leads booked with closer
• Zero backlogIdeal Candidate

• 1–3 years outbound call centre experience
• Fast talker, energetic
• Target driven
• Comfortable discussing money
• Good WhatsApp communication
• Must type fast