Description:
CCTV & Surveillance MonitoringMonitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones. Identify, track, and log suspicious activities in real time. Perform live investigations when incidents occur (e.g., alarms, perimeter breaches). Report faulty cameras and follow escalation procedures. Alarm Monitoring & Response Coordination
Monitor all alarm panels (perimeter, intrusion, fire, panic). Validate and respond to alarm triggers according to SOP. Dispatch and guide onsite patrols and third-party responders. Escalate to Armed Response or Tactical when required. Radio & Telephonic Communications
Maintain professional communication with on-ground security, estate managers, and emergency services. Accurately log all radio and phone traffic relating to incidents or instructions. Maintain calm and control during live incidents. Incident Logging & Reporting
Record all incidents in the Control Room Logbook and electronic incident tracker. Generate shift-end reports and incident summaries. Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable. Compliance & SOP Adherence
Follow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies. Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational. Participate in audits and compliance reviews as required. Systems Checks & Shift Handover
Perform camera and system health checks at shift start/end. Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync. Conduct a formal verbal and written handover to the incoming operator.
25 Jun 2025;
from:
gumtree.co.za