Camp Manager

Description:

The Camp Manager is responsible for the overall day-to-day management of the camp, ensuring exceptional guest
experience, efficient operations, staff leadership, and alignment with conservation and sustainability principles of the
reserve.

Candidate Requirements:

• Minimum 35 years experience in camp, or hospitality management
• Relevant qualification in hospitality, tourism, or business management (advantageous)
• Experience working in remote locations and on game reserves preferred
• Computer literacy (reservations systems, MS Office)
• Valid drivers license (essential)
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• High attention to detail and problem-solving skills
• Financial acumen and operational planning ability
• Ability to remain calm and decisive in remote or high-pressure environments
• Passion for wildlife, conservation, and eco-tourism
  Candidate Responsibilities:
  
  Guest Experience & Hospitality
  
  • Ensure a consistently high standard of guest service and hospitality
  • Act as the main point of contact for guests during their stay
  • Handle guest feedback, special requests, and complaints professionally
  • Oversee guest activities in coordination with guiding and conservation teamsCamp Operations
    
    • Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics
    • Ensure facilities are well maintained, safe, and presented to reserve standards
    • Monitor stock control, ordering, and supplier relationships
    • Ensure compliance with reserve policies, health & safety regulations, and emergency proceduresStaff Management & Leadership
      
      • Recruit, train, schedule, and manage camp staff
      • Foster a positive team culture aligned with service excellence and conservation values
      • Conduct performance reviews and manage disciplinary procedures where required
      • Ensure staff accommodation, welfare, and morale are maintainedFinancial & Administrative Management
        
        • Manage camp budgets, cost control, and monthly reporting
        • Approve invoices, manage petty cash, and track expenses
        • Work closely with reservations and head office on occupancy, rates, and planningConservation & Sustainability
          
          • Promote and support conservation initiatives and responsible tourism practices
          • Ensure minimal environmental impact through sustainable operations
          • Educate staff and guests on conservation values and reserve guidelinesHealth, Safety & Security
            
            • Ensure compliance with occupational health & safety standards
            • Implement emergency response and safety procedures
            • Coordinate with reserve security and guiding teams to ensure