Description:
The main purpose of the camp manager is to ensure that an all-encompassing guest experience is offered to every guest. The Camp Manager must have the experience to tailor make hospitality service to encompass a broad guest base.The role is to ensure that the camp systems, facilities, activities and staff work together in a smooth, safe, and harmonious manner to ensure that guests have a memorable stay.
Candidate Requirements:
- Tertiary qualifications in Eco-tourism, Hospitality, Game Lodge, Tourism or equivalent
- Valid Driver's license
- Working understanding of the Food & Beverage department
- Minimum 5 years traceable work experience in a bush lodge environment, managerial role
- Excellent understanding of housekeeping and maintenance procedures
- An awareness of developments, keeping up with current trends within the food and lodge industries.
- Excellent Customer Service
- Clear understanding of cost control and procurement
- Experience in a similar environment, and proven track record in managing people
- Experience working in remote areas or locations would be an advantage
- Excellent attention to detail, Computer literate, Strong multi tasking skills, and
- Excellent organizational skills
- Working knowledge on different types of POS & Booking systems
- Financial management ability
- Clear understanding of disciplinary procedures
- Ability to adapt to a fluid environment
- Knowledge of reserve, property, surrounding areas
- Performs all duties with the sense of priority and dedicationCandidate responsibilities:
- Ensures the highest quality of experience for school groups and guests
- Leading by example as the Camp Manager in Hospitality service
- Display an exceptional appreciation and sensitivity to the environment.
- Ensures that guest, staff, and wildlife safety is always a priority.
- Undertake a process of continuous education of self and other members of staff.
- Achieve service excellence though Teamwork
- Be an active, contributing member of the BGR team
- Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
- Ability to promote conservation and environmental protection on the reserve
- Monitor and handle guest feedback and make sure it gets to each person (good and bad)
- Monitor vehicle safety and driving speed
- Day to day management of facilities & camps ensure standards are kept and improved
- Dealing with guests' complaints
- Assisting Camp Leaders with hosting
- Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
- Employer or management might require other tasks to be done not specified in this description
- Encourages staff to submit proposals to promote research
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29 Jan 2026;
from:
gumtree.co.za