Description:
Role
The ideal candidate will have a solid background in providing first-line technical support and a passion for resolving IT issues efficiently. You should be well-versed in all aspects of computer systems configuration, set up, and maintenance. you will be responsible for providing excellent technical support and customer service to our clients. Daily responsibilities will involve troubleshooting Windows 10 and MacOS systems, assisting with Office 365 services, and managing user accounts in Active Directory. A+ Certification is a plus, demonstrating foundational knowledge of hardware and software.
Responsibilities:
Providing technical support and guidance to users across the company (in person or remotely) with hardware and software issues.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Install and configure computer hardware, applications and systems software, CCTV systems, network equipment, printers, and other peripherals.
Provide desktop and laptop support, troubleshooting break/fix issues, and assisting with application installations and configurations.
Assist with network connectivity issues (LAN, Wi-Fi, VPN)
Perform hardware repairs/upgrades (RAM, HDD/SSD, screens, etc.)
Manage backup and recovery processes
Security-related tasks, including investigating malware alerts and assisting users with MFA enrollment.
Documenting, tracking, and escalating tickets using our ticketing system.
Collaborating with a team to deliver world-class service to our clients.
Minimum Requirements
Minimum of 4 years of professional IT support experience
Experience with Windows 10, 11, and MacOS operating systems
Experience with Azure and/or AWS is a plus
Strong time management skills and attention to detail
Excellent verbal and written communication skills
A+ and/or Network+ certifications are preferred
Basic knowledge of Office 365 cloud services is a plus
If you enjoy problem-solving and helping others work through their technology challenges, this might be the ideal position for you, so please reply with a detailed Cv to admin@hirexpectations.co.za, Att: Lem 081 478 7032