Sales Support Administrator

Description:

The ideal candidate is highly organised, detail-driven, and confident working with data, systems, and multiple stakeholders. They thrive in a fast-paced sales environment, enjoy supporting teams behind the scenes, and take pride in accuracy, structure, and follow-through. A collaborative mindset, strong communication skills, and an interest in the travel or tour operations sector are key to succeeding in this role.

Core Criteria:

• Matric (required), with tertiary qualification advantageous
• Travel & Tourism qualification or relevant industry experience beneficial
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
• CRM system experience; Zoho knowledge advantageous
• Understanding of data, reporting, and analytics
• Familiarity with availability, web, or reporting systems
• Excellent written and verbal English communication skills
• Strong problem-solving and organisational abilities
• Exposure to the travel or tour operations sector preferredCore Responsibilities:
  
  • Accurately and timeously manage and delegate all web and sales enquiries in line with documented processes, including shared weekend cover
  • Maintain and ensure accuracy of the CRM database at all times
  • Prepare and deliver accurate sales data, YTD reporting, budget tracking, and performance reports
  • Capture, manage, and update incentives, brochure inclusions, barters, and joint marketing contributions
  • Communicate agreed reporting, updates, and procedures clearly to the Sales Team within set deadlines
  • Support sales contract administration and maintain sales and web delegation processes
  • Collate feedback requested by Sales Management from the sales force
  • Manage Travel Planner leave schedules and daily in/out updates
  • Document, maintain, and update all agreed sales processes and methodologies
  • Drive and coordinate allocated projects, including trade shows and sales trips, in collaboration with Channel Marketing
  • Track project progress against deadlines and ensure completion
  • Provide efficient day-to-day support to sales representatives, executives, and group sales managers
  • Action incoming sales-related communication accurately and promptlyWorking Environment:
    
    • Collaborative, team-focused sales environment
    • Exposure to sales operations, reporting, and project coordination
    • Opportunities for skills development and training
    • Involvement in trade shows, sales trips, and marketing initiatives
    • Strong emphasis on teamwork, communication, and shared goals
    • Professional environment with a focus on continuous improvement and service excellenceThis is a live-out role.