Description:
Key Responsibilities:Dealer Support & Relationship Management
Serve as the primary point of contact between the OEM and assigned dealer network Build and maintain strong working relationships with dealer principals, general managers, and departmental heads Address dealer concerns, challenges, and escalations, coordinating internally with OEM departments to drive resolution Act as the voice of the dealer network, providing feedback to OEM management Performance Management & Reporting
Monitor and evaluate dealer KPIs including parts sales performance, service throughput, CSI, warranty results, training compliance, and operational standards Analyse dealer performance data and identify gaps, risks, and improvement opportunities Prepare performance reports and deliver clear, actionable recommendations to dealers and OEM management Conduct regular dealer performance reviews and joint business planning sessions Operational Excellence & Compliance
Ensure dealer compliance with OEM policies, operating standards, and brand guidelines Support the rollout and implementation of OEM programs, initiatives, campaigns, and system updates Conduct dealership audits, operational assessments, and regular site visits Identify non-compliance risks and support corrective action plans Aftersales, Technical & Customer Experience Support
Support dealer service and parts operations to achieve targets and operational efficiency Provide guidance on warranty processes, technical escalations, and service best practices Assist dealers with resolving escalated customer complaints and complex technical cases Promote continuous improvement initiatives to enhance customer experience and CSI performance Training & Continuous Improvement
Monitor dealer training compliance and skills development across service, parts, and sales teams Support the implementation of technical, process, and product training initiatives Identify training gaps and recommend development actions in collaboration with OEM training teams Skills, Qualifications & Experience:
Minimum 5 years experience in automotive OEM, dealership operations, field support, or technical management roles Strong end-to-end understanding of dealership sales, service, parts, and warranty operations Proven experience managing dealer performance metrics and OEM programs Excellent relationship management, communication, and negotiation skills Strong analytical skills with the ability to interpret performance data and drive action High level of professionalism with the ability to influence without authority Willin
23 Jan 2026;
from:
gumtree.co.za