Description:
Duties:Act as the primary point of contact for guests, providing a welcoming environment, handling inquiries and ensuring special requests are met.
Oversee daily operations, like room assignments, checking inventory, coordinating and managing
Promptly and professionally resolve guest issues to ensure satisfaction and maintain positive reviews.
Manage booking systems, process payments, monitor online travel agency (OTA) platforms and prepare reports.
Create social media content, manage online reputation, and drive engagement to enhance the property's brand image.
Requirements:
Grade 12
A formal hospitality qualification will be an advantage
A minimum of 2 4 years proven experience in hospitality, customer service and guest relations
Exceptional interpersonal and communication skills to engage with diverse clientele.
Ability to handle high-pressure situations, make decisions, and remain calm under pressure.
Experience with property management systems (PMS), booking platforms, and social media tools.
Willingness to work weekends, holidays, and evenings.
Strong organizational and time-management skills.
Knowledge of local area attractions.
03 Feb 2026;
from:
gumtree.co.za