Description:
Qualifications & RequirementsGrade 12 / Matric certificate essential
- Qualification in Hospitality, Tourism, or Customer Experience advantageous
- Minimum 23 years experience in guest relations, front of house, or hospitality service roles
- Experience in luxury hospitality, lodges, or hotels advantageous
- Strong understanding of guest service excellence and personalization
- Experience with PMS and CRM systems (e.g. Opera, Semper, NightsBridge)
- Excellent communication skills (verbal and written)
- Strong organisational and coordination skills
- Ability to work shifts, weekends, and public holidays
- High level of professionalism, empathy, and discretion
Key Skills & Competencies
- Exceptional interpersonal and guest service skills
- Strong attention to detail
- Problem-solving and service recovery skills
- Emotional intelligence and empathy
- Ability to multitask and prioritise
- Strong communication and teamwork skills
- Cultural awareness and professionalism
02 Feb 2026;
from:
gumtree.co.za