Where

Talent Development Partner

Customer Experience People SA (Pty) Ltd
Durban Full-day Full-time

Description:

Talent Development Partner

Role Purpose

The Talent Development Partner is responsible for designing, delivering, and optimizing learning and talent solutions that build organizational capability, strengthen leadership pipelines, and ensure a safe, inclusive, and high-performance culture. This role consults with business leaders to translate strategy into measurable development outcomes spanning learning strategy, curriculum design, LMS administration, leadership development, and compliance programs. A strong advocate for inclusion and equity, the Talent Development Partner drives initiatives that empower people and promotes development and a growth mindset.

Why This Role Matters

This role is pivotal in shaping a safe, equitable, high-performance culture - where people learn continuously, leader’s role-model respect and accountability, and every employee has a pathway to thrive.

Key Responsibilities

Learning & Talent Strategy

  • Partner with leaders to assess capability gaps and build a multi-year learning strategy aligned to business goals.
  • Translate needs into a prioritized roadmap (core skills, leadership, functional academies, compliance, onboarding).
  • Embed DEI, accessibility, and psychological safety within all programs.

Leadership Development

  • Design, deploy and facilitate leadership journeys (emerging leader , senior leader), including 70-20-10 experiences.
  • Implement assessment and coaching frameworks with measurable outcomes.
  • Build manager toolkits (feedback, coaching, performance conversations, inclusion).

Curriculum Design & Delivery

  • Design evidence-based, blended learning (eLearning, VILT/ILT, microlearning, coaching, action learning, communities of practice).
  • Create learning content and toolkits (e.g., company values, health and well-being, workplace wellness, bystander intervention, respectful workplace, bias mitigation).
  • Facilitate high-impact workshops for leaders and teams.

LMS Ownership & Learning Operations

  • Administer the LMS (catalogue curation, paths, automation, reporting, compliance assignments, badging).
  • Partner with SMEs and vendors to source/produce content; ensure instructional quality and learning science alignment.
  • Maintain data hygiene, user experience, and accessibility standards.

Compliance, Ethics & Safety

  • Design and evaluate mandatory programs: cybersecurity, POPIA awareness, anti-discrimination, and health & safety.
  • Ensure policy-to-practice translation via case studies, real-world scenarios, assessment, and reinforcement nudges.

Talent Pipelines & Career Pathing

  • Support skills frameworks, career architecture, and internal mobility.
  • Partner with HRBPs on succession, critical role readiness, and targeted development.

Measurement & Impact

  • Define and report learning KPIs (adoption, completion, satisfaction, knowledge gain, behavior change, impact on performance).
  • Use dashboards and analytics to inform continuous improvement and strategic decisions.

Change, Communication & Culture

  • Lead learning communications, campaigns, and manager enablement.
  • Champion inclusive practices and women’s empowerment initiatives.
  • Curate learning communities and mentoring programs.

Training Providers & Budget Management

  • Manage external partners (content, platforms, facilitators); negotiate SLAs and ensure ROI.
  • Track spend against learning budget; drive efficiency and scale.

Qualifications

  • Bachelor’s degree in HR, Industrial/Organizational Psychology/ODETDP or related field.
  • 5–8+ years in Learning & Development/Talent Development, with hands-on LMS administration and program design and facilitation.
  • Have previous Leadership experience
  • Certifications: Instructional Design


Skills & Competencies

  • Learning Science & Design: Needs analysis, curriculum architecture, adult learning, assessment.
  • Facilitation & Coaching: Engaging delivery; confident and the ability to connect with your audience of various ages and occupational levels.
  • Analytics & Reporting: Comfort with dashboards, ROI, and behavior-change metrics.
  • Stakeholder Partnership: Consulting mindset, influence without authority, strong executive presence.
  • Tech Proficiency: LMS (Talent LMS, DayForce, PowerBI, Articulate, Canva).
  • Project & Change Management: Prioritization, agile delivery, communications.



Requirements:

  • Partner with leaders to assess capability gaps and build a multi-year learning strategy aligned to business goals.
  • Translate needs into a prioritized roadmap (core skills, leadership, functional academies, compliance, onboarding).
  • Embed DEI, accessibility, and psychological safety within all programs.
  • Design, deploy and facilitate leadership journeys (emerging leader , senior leader), including 70-20-10 experiences.
  • Implement assessment and coaching frameworks with measurable outcomes.
  • Build manager toolkits (feedback, coaching, performance conversations, inclusion).
  • Design evidence-based, blended learning (eLearning, VILT/ILT, microlearning, coaching, action learning, communities of practice).
  • Create learning content and toolkits (e.g., company values, health and well-being, workplace wellness, bystander intervention, respectful workplace, bias mitigation).
  • Facilitate high-impact workshops for leaders and teams.
  • Administer the LMS (catalogue curation, paths, automation, reporting, compliance assignments, badging).
  • Partner with SMEs and vendors to source/produce content; ensure instructional quality and learning science alignment.
  • Maintain data hygiene, user experience, and accessibility standards.
  • Design and evaluate mandatory programs: cybersecurity, POPIA awareness, anti-discrimination, and health & safety.
  • Ensure policy-to-practice translation via case studies, real-world scenarios, assessment, and reinforcement nudges.
  • Support skills frameworks, career architecture, and internal mobility.
  • Partner with HRBPs on succession, critical role readiness, and targeted development.
  • Define and report learning KPIs (adoption, completion, satisfaction, knowledge gain, behavior change, impact on performance).
  • Use dashboards and analytics to inform continuous improvement and strategic decisions.
  • Lead learning communications, campaigns, and manager enablement.
  • Champion inclusive practices and women’s empowerment initiatives.
  • Curate learning communities and mentoring programs.
  • Manage external partners (content, platforms, facilitators); negotiate SLAs and ensure ROI.
  • Track spend against learning budget; drive efficiency and scale.
  • Bachelor’s degree in HR, Industrial/Organizational Psychology/ODETDP or related field.
  • 5–8+ years in Learning & Development/Talent Development, with hands-on LMS administration and program design and facilitation.
  • Have previous Leadership experience
  • Certifications: Instructional Design
  • Learning Science & Design: Needs analysis, curriculum architecture, adult learning, assessment.
  • Facilitation & Coaching: Engaging delivery; confident and the ability to connect with your audience of various ages and occupational levels.
  • Analytics & Reporting: Comfort with dashboards, ROI, and behavior-change metrics.
  • Stakeholder Partnership: Consulting mindset, influence without authority, strong executive presence.
  • Tech Proficiency: LMS (Talent LMS, DayForce, PowerBI, Articulate, Canva).
  • Project & Change Management: Prioritization, agile delivery, communications.
02 Feb 2026;   from: careers24.com

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