Description:
About the Role
A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business.
This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines, and long-term workforce sustainability in a fast-paced, international BPO environment.
You will work closely with executive leadership and key stakeholders to design scalable talent solutions and lead delivery through direct reports, including Recruitment and Learning & Development Leads.
This is a hands on Recruitment and Talent Acquisition focussed role, the candidate must be willing to do, the do!
Key Responsibilities
Talent Acquisition & Workforce Planning
Develop and deliver cost-effective, scalable recruitment strategies across bulk hiring, specialist, and leadership roles. Optimise recruitment pipelines to meet client contract and operational timelines. Drive digital attraction strategies, employer branding, and agency partnerships. Oversee end-to-end hiring processes, from sourcing through to offer stage. Use data and analytics to identify talent gaps and prioritise recruitment activity.Learning, Development & Training
Define and lead the organisation’s Learning & Development strategy. Design and deliver blended learning solutions (classroom, online, face-to-face). Build and evolve skills development programmes aligned to operational performance. Ensure effective Training Needs Analyses (TNAs) and continuous content optimisation. Coach and develop facilitators to maximise delivery quality and impact. Partner with QA and operational teams to target performance-improvement training.Performance Management & Talent Development
Implement and manage performance management frameworks for own teams. Identify high-potential talent and build structured development and succession plans. Design performance-based incentive and engagement initiatives.Stakeholder, Client & Supplier Management
Partner with senior business leaders to align talent strategies to business objectives. Collaborate with Group HR to ensure compliance with labour legislation and policy. Engage directly with clients (within scope) to support workforce planning and delivery. Manage and optimise recruitment suppliers and training vendors.Talent Analytics & Reporting
Track and report on key metrics including time-to-hire, attrition, engagement