Description:
Roles and Responsibilities- Manage, grow and retain assigned key accounts and customer portfolios.
- Present and sell company products and services to existing and prospective customers.
- Identify new sales opportunities within existing accounts and develop new customer relationships.
- Follow up on all sales leads, referrals and enquiries timeously and professionally.
- Prepare quotations, proposals, presentations and product demonstrations.
- Develop and maintain a strong understanding of customer needs, buying behaviors and service expectations.
- Grow and maintain market share and customer base within assigned accounts or regions. Identify opportunities for cross-selling and upselling products and services.
- Act as the primary point of contact for key customers.
- Ensure quality, consistency and professionalism in product and service delivery.
- Identify, manage and resolve customer concerns, complaints or service queries.
- Coordinate with after-sales service and technical teams to ensure timely issue resolution.
- Assist with presentations, proposals, demonstrations, product installations and customer training where required.
- Establish and maintain effective communication channels for customer feedback.
- Escalate significant customer risks or service failures to management timeously.
- Brand Representation & Relationship Management
- Establish and maintain strong, long-term relationships with customers and stakeholders.
- Communicate new product launches, service offerings, promotions and developments to customers.
- Represent the company professionally at customer meetings, industry events, exhibitions and networking forums.
- Act as a brand ambassador, ensuring consistent brand messaging and values at all times.
- Gather and share market intelligence, customer feedback and competitor insights with management.Sales Administration, Reporting & Planning
- Plan, schedule and report on customer visits and sales activities.
- Maintain accurate records of customer interactions, opportunities and outcomes.
- Report customer concerns, risks or opportunities to the National Sales Manager.
- Compile and submit accurate monthly expense reports within required timelines.
- Identify and contact at least one new potential customer per month and report on conversion results.
- Support management with sales forecasts, pipeline updates and ad hoc reporting.
- Collaboration with Internal Teams
- Work closely with After-Sales Service teams to support customer satisfaction and retention.
- Participate in product, technical and service training sessions (internal and external).
- Remain informed of product changes, technical updates and service developments.
- Provide customer insights to support service improvements and customer care initiativ
23 Jan 2026;
from:
gumtree.co.za