Operations & store manager

Description:

Key Responsibilities

Operations & Store Management

• Open and close the store according to company procedures
• Ensure the store is fully staffed, stocked, clean, and operational at all times
• Oversee daily store performance and resolve operational issues quickly
• Maintain high standards of hygiene, food safety, and customer service

  Staff Management & Supervision

  • Manage a team of approximately 15 staff members across two shifts
  • Create and manage staff rosters
  • Supervise senior and junior staff on shift
  • Handle staff discipline, attendance, and performance issues
  • Train new staff and support ongoing development
  • Act as the first point of escalation for staff-related matters

    Cash Handling & Sales Control

    • Act as senior cashier when required
    • Ensure accurate cash handling, cash-ups, and daily reconciliations
    • Monitor POS transactions, refunds, discounts, and voids
    • Report discrepancies immediately to management
    • Enforce strict cash control procedures

      Administration & Reporting

      • Compile and submit daily and weekly reports to:
        • • • Procurement Officer (stock usage, shortages, requests)
            • Accountant / Finance (sales, cash-ups, expenses)
            • Maintain accurate records for:
              • • • Stock received
                  • Stock usage
                  • Staff attendance
                  • Ensure all paperwork is completed correctly and on time

                    Stock & Procurement Support

                    • Monitor stock levels daily
                    • Submit clear and accurate stock requests to the Procurement Officer
                    • Check deliveries against invoices
                    • Report shortages, damages, or discrepancies immediately

                      Working Hours

                      • 5 days per week
                      • Shift-based:
                        • • • 6 working days
                            • 1 day off per week
                            • One weekend off a month
                            • Must be willing to work weekends, peak periods, and public holidays as required

                              Minimum Requirements

                              • Minimum 5 years’ experience as a Store Manager / Senior Supervisor
                              • Proven experience in a takeaway, fast-food, or restaurant environment
                              • Experience managing large teams and shift-based staff
                              • Strong cash handling and admin skills
                              • Comfortable working in a fast-paced, high-pressure environment
                              • Trustworthy, organised, and assertive
                              • Good communication and basic computer literacy

                                Key Competencies

                                • Leadership and accountability
                                • Attention to detail
                                • Conflict resolution
                                • Time management
                                • Integrity and reliability
                                • Hands-on problem solving