Description:
Responsibilities:Team Leadership & Management
Lead, coach, and motivate the outbound sales/BDC team to achieve daily, weekly, and monthly targets Monitor individual and team KPIs including call volumes, appointments booked, show rates, and conversions Conduct regular performance reviews, coaching sessions, and call listening Manage staff scheduling, attendance, discipline, and ongoing training Outbound Sales & Lead Management
Oversee outbound calling campaigns for new, pre-owned, service retention, and marketing initiatives Ensure all leads are contacted within agreed SLA timeframes Drive appointment setting for the new and used vehicle sales departments Ensure accurate lead allocation, follow-ups, and feedback to sales managers Reporting & Administration
Compile and present daily, weekly, and monthly performance reports Track campaign effectiveness and recommend improvements Maintain CRM data accuracy and compliance with dealership processes Ensure adherence to POPIA, FICA (where applicable), and OEM standards Customer Experience & Compliance
Ensure a high standard of customer interaction and professionalism Handle escalated customer queries or complaints related to outbound interactions Align outbound messaging with dealership brand, promotions, and OEM guidelines Collaboration & Strategy
Work closely with Sales Managers, Marketing, and F&I to maximise conversion opportunities Assist in planning outbound campaigns aligned to sales targets and marketing initiatives Contribute to continuous improvement of outbound processes and scripts Requirements:
Matric (Grade 12) essential 3+ years experience in outbound sales, call centre, or BDC environment within the motor industry Minimum 12 years experience in a team leader or supervisory role Strong understanding of passenger vehicle sales processes Experience working with CRM systems and outbound dialler platforms Proven ability to lead teams to achieve targets Strong leadership, coaching, and motivational skills Excellent communication and interpersonal abilities Target-driven with strong analytical and reporting skills High attention to detail and organisational ability Ability to perform under pressure in a fast-paced dealership environment Professional, customer-centric, and results-oriented approach Motor Industry experience ESSENTIAL!!
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14
17 Jan 2026;
from:
gumtree.co.za