Deputy Operations Manager

Description:

• Ensure compliance with the Komatsu branch Manual at all levels in the business
• Participates in operations strategic plan development with divisional team and Operations Executive
• Conducts resource planning for the branch.
• Assesses the impact of risk-mitigating plans and preventative action strategies and recommends alternatives to Operations leadership.
• Interacting with the HR Executive & Senior Operations Manager on resource planning
• Communicating overall branch strategy, plans, and objectives and providing channels for communication.
• Collaborating with HR in disciplinary cases
• Plans and prepares for the annual budgeting process of the branch following the relevant financial policies and procedures.
• Liaising with customers concerning technical issue resolution & referring complex issues to Branch manager or internal product support function.
• Check regularly that the warehouse is tidy and clean and that items are binned, packed and labeled as per policy & procedures.
• Assisting and approving the Offer to Purchase documentation and submitting it to the customer.
• Drive and implement reliability improvements plans that will result in expected equipment performance

• Contributes to technical planning and ensures quality of machine inspections.
• Monitors customer satisfaction, quality, and safety compliance.
• Approves parts, equipment orders, and oversee parts/consumables planning.,
• Oversees warehouse operations and stock controls, including write‑offs and replenishment
• Co-ordinates staff training, skills development, and technical de‑briefings.
• Produces technical and service reports, including operational and performance metrics
• Manages vehicle fleet usage, costs, and compliance.
• Handles warranty claims, audits, data accuracy systems, and asset register control.
• Supports financial reporting, resolves financial queries, and assists with debtors.
• Builds customer relationships, supports sales processes, and identifies market opportunities.

Requirements:

• Ensure compliance with the Komatsu branch Manual at all levels in the business
• Participates in operations strategic plan development with divisional team and Operations Executive
• Conducts resource planning for the branch.
• Assesses the impact of risk-mitigating plans and preventative action strategies and recommends alternatives to Operations leadership.
• Interacting with the HR Executive & Senior Operations Manager on resource planning
• Communicating overall branch strategy, plans, and objectives and providing channels for communication.
• Collaborating with HR in disciplinary cases
• Plans and prepares for the annual budgeting process of the branch following the relevant financial policies and procedures.
• Liaising with customers concerning technical issue resolution & referring complex issues to Branch manager or internal product support function.
• Check regularly that the warehouse is tidy and clean and that items are binned, packed and labeled as per policy & procedures.
• Assisting and approving the Offer to Purchase documentation and submitting it to the customer.
• Drive and implement reliability improvements plans that will result in expected equipment performance

• Contributes to technical planning and ensures quality of machine inspections.
• Monitors customer satisfaction, quality, and safety compliance.
• Approves parts, equipment orders, and oversee parts/consumables planning.,
• Oversees warehouse operations and stock controls, including write‑offs and replenishment
• Co-ordinates staff training, skills development, and technical de‑briefings.
• Produces technical and service reports, including operational and performance metrics
• Manages vehicle fleet usage, costs, and compliance.
• Handles warranty claims, audits, data accuracy systems, and asset register control.
• Supports financial reporting, resolves financial queries, and assists with debtors.
• Builds customer relationships, supports sales processes, and identifies market opportunities.

• 7 years’ experience of which 3 years’ experience as a manager, managing technical staff,
• Business experience regarding customer liaison, service level/contractual agreements, decision-making and problem resolution preferably in mining/construction
• Financial management about profitability and cost control, inventory management, and reporting.

QUALIFICATIONS:

Trade/Technical qualification, with N4, and studying towards a Business-related diploma

EXPERIENCE:

• 7 years’ experience of which 3 years’ experience as a manager, managing technical staff,
• Business experience regarding customer liaison, service level/contractual agreements, decision-making and problem resolution preferably in mining/construction
• Financial management about profitability and cost control, inventory management, and reporting.

SPECIFIC KNOWLEDGE REQUIREMENTS:

MS Word (Intermediate), MS Excel (Advanced), MS PowerPoint (Intermediate), SAP