Description:
This role handles reservation enquiries and bookings for repeat guests in a timely and professional manner with the goal of achieving or exceeding reservations targets by maximising all sales opportunities.Core Criteria:
- Excellent communication skills, both written and verbal
- Excellent command of the English language
- Minimum 3 years experience in similar appointment with specific reservations experience in the safari lodge industry
- Excellent interpersonal skills
- Excellent computer skills and sound knowledge of reservations systems
- Excellent financial awareness
Candidate Responsibilities:
- Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines
- Providing accurate and relevant information about room options, availability, packages and specials
- Checking availability of accommodation on the guests desired travel dates
- Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up
- Following up on provisional reservations
- Issuing invoices, processing payments and sending confirmation details to guests
- Booking Federal Air flights and road transfers for guests as required
- Sorting out any issues that may arise with reservations
- Providing support to guests who may need to amend or cancel a reservation
- Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
- Ensuring all guest requests such as booking excursions, treatments etc. are actioned and accurately detailed
- Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests
- Updating and maintaining client database
- Creating and updating guest profiles for identified VIP & repeat clients
- Maintaining an excellent rapport with guests and greeting guests on arrival at the property
- Host site visits for the trade and special function staysPackage and Benefits:
- Permanent employment
- Basic monthly salary (to be discussed in the interview)
- Live-in basic furnished accommodation (possible sharing)
- R2514.00 food allowance
- Uniform allowance (upon re-opening of the lodge in 2027)
- Medical Aid - company contribution 50% (after 3-month successful probation period)
- Pension Fund - company contribution 50% (after 3-month successful probation period)
- Share of gratuities left by guests (upon re-opening of the lodge)
- 1% company revenue gratuity (upon re-opening of the lodge)
- 20 bed nights for family and friends annually at R750 ppp night
- Leave cycle: 4 weeks on and 2 weeks off
19 Feb 2026;
from:
gumtree.co.za