Description:
Responsibilities
Operational Management
Oversee daily operations of multiple QSR stores within the allocated region.
Ensure full compliance with brand standards, SOPs, food safety, and hygiene regulations.
Conduct regular store audits and performance reviews.
Drive consistency in customer service and product quality across all outlets.
Financial & Commercial Performance
Achieve and exceed regional sales and profitability targets.
Monitor store P&Ls, budgets, food cost, labour cost, and waste control.
Analyse sales data and implement strategies to improve revenue and margins.
Identify opportunities for cost control and operational efficiencies.
Leadership & People Management
Lead, mentor, and develop Area Managers and Store Managers.
Drive staff performance, succession planning, and talent development.
Ensure recruitment, training, and retention strategies are implemented effectively.
Manage IR matters in line with South African labour legislation.
Brand & Compliance
Maintain strict adherence to food safety and health regulations.
Ensure compliance with company policies, franchise standards, and local regulations.
Implement marketing and promotional campaigns at the store level.
Reporting & Stakeholder Engagement
Provide weekly and monthly performance reports to senior management.Collaborate with head office departments, including HR, Finance, and Marketing.
Build strong relationships with franchisees, suppliers, and landlords where applicable.
Requirements
B Com Accounting / Business degree Relevant tertiary qualification in Business Management / Hospitality Management (advantageous) Minimum 5 years experience managing multiple QSR units Strong financial acumen with proven P&L management experience Solid understanding of food cost, labour control, and stock management Knowledge of South African labour legislation Valid drivers licence and willingness to travel extensively Strong leadership and team development skills Excellent communication and interpersonal abilities Analytical and data-driven decision-making High level of accountability and performance focus Ability to thrive in a fast-paced, high-pressure environment Strong problem-solving and conflict management skills