Description:
Position: Medical Receptionist / Front Desk
Location: Rosebank, Johannesburg
Industry: Medical / Healthcare
Salary: R 20,000 – R 30,000 per month (depending on experience)
Job Purpose
An established practice in Rosebank is seeking an experienced Medical Receptionist / Front Desk to ensure the smooth day-to-day running of the front office. The role requires strong knowledge of medical aid processes, ICD codes, authorisations, and excellent patient service skills.
Key Responsibilities
Manage front desk operations and patient reception in a professional and compassionate manner
Schedule patient appointments and manage the doctor’s diary
Process medical aid claims, authorisations, and pre-approvals
Capture and verify ICD-10 codes accurately
Liaise with medical aids regarding benefits, payments, and authorisation requirements
Handle patient queries, billing enquiries, and follow-ups
Maintain accurate patient records and ensure POPIA compliance
General administrative duties to support the practice
Minimum Requirements
Proven experience as a medical receptionist/front office administrator (ENT practice preferred)
Strong knowledge of medical aid procedures, ICD-10 coding, and authorisations (essential)
Experience working directly with medical aids and patient billing processes
Excellent communication and customer service skills
Strong organisational skills and attention to detail