Student Support Administrator

Description:

Orientation:

• Once Admissions department forward the new student list to the Client Relations department (CRM), the CRM department need to send out orientation letters to new students on behalf of CRM and advise of any student's emails that would have bounced back to alternative email. Orientation agenda must be updated on Operations Management System (OMS) for every Orientation.
• Email and call all student that have not attended Orientation.

  System:

  • Once admissions forward the new student list the Client Relations department, CRA needs to ensure that students are linked to their modules.
  • Check that students modules are showing on the Progress Reports under Student Management System (SMS).
  • Check students can login into Student Management System (SMS) and the Learner Management System (REGenius).
  • Obtain attendance numbers from classes and load on Regenesys Management System (RMS).
  • Ensure students have a Regenesys student email address.
  • Ensure all students are showing on the Class Management System under Academic Management System (AMS).
  • Updating of rollover spreadsheet and inform admission and finance departments.
  • Check that correct communication is sent to students from Communication Module
  • Email Client Relations Managers informing them that students have not completed class evaluation forms on the Leaner Management System. We need 80% completion rate from students.
  • The CRA will need to log in to our systems as a student when the need arises depending on the query.
  • Manage online AC forms submitted.
  • Monitor students' elective selection on SMS.

    Classes:

    • Send class reminders at least 1 week before the time and then again, the day before.
    • Will assist the Academics with the monitoring of class to ensure class are running smoothly (15 minutes before the class starts, 30 minutes at the start and 30 minutes at the end of the class).
    • Manage all administrative students' queries - our standard is a same-day response time. Encourage students to use official channels of communication, i