Description:
Key Responsibilities:Desktop & End-User Support
Provide first and second-line technical support for desktop, laptop, and mobile devices Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systems Manage user account creation, modifications, and access permissions Install, configure, and maintain desktop applications and software updates Document support tickets with detailed resolution steps and maintain accurate records Network & Infrastructure Support
Support and maintain Meraki-based LAN and WiFi infrastructure Assist with network troubleshooting, including connectivity issues and performance optimization Monitor network health and respond to alerts Cloud & Application Support
Provide support for Azure cloud-hosted services and infrastructure Troubleshoot and resolve issues with in-house developed applications Work closely with the development team to report bugs and assist with application testing Support application deployments and updates across various platforms General IT Operations
Participate in IT projects and infrastructure improvements Contribute innovative ideas for process improvements and automation Assist with IT asset management and inventory tracking Required Qualifications:
Technical Skills
Basic understanding of Windows, macOS, and Linux operating systems, Office 365 Applications Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) Familiarity with cloud platforms, particularly Microsoft Azure (or willingness to learn) Basic troubleshooting and diagnostic skills Understanding of Active Directory and user management principles Education & Experience
Relevant IT qualification (diploma, degree, or certification) OR 1-2 years of experience in a helpdesk or IT support role Certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous Personal Attributes
Self-motivated and proactive - able to work independently without constant supervision Go-getter mentality - takes initiative and seeks out solutions rather than waiting for direction Innovative thinking - brings fresh ideas and creative approaches to problem-solving Hard-working and dedicated - committed to delivering excellent service and going the extra mile Fast learner - eager to acquire new skills and adapt to evolving technologies Strong communication skills - able
13 Feb 2026;
from:
gumtree.co.za