Description:
Production Support Specialist, Cape Town
Summary / Objective / Purpose of the Role:
An established financial services organisation based in Cape Town is seeking an experienced mid-level Production Support Specialist to join its team.
The successful candidate will form part of the production support function, acting as first-line support for trading and custody-related systems. This role is responsible for managing incidents, resolving technical queries, monitoring system performance, and ensuring the seamless operation of critical trading applications.
Key Responsibilities / Duties:
Manage and resolve technical queries and support requests with a high level of service delivery
Prioritise incidents according to severity and business impact
Collaborate with internal stakeholders and third-party providers to resolve issues efficiently
Monitor system alerts and notifications to ensure optimal system performance
Escalate issues in accordance with established processes
Support and maintain key system areas including:
Financial instruments
Pricing and market data
Trade routing
User and client configuration
Reporting
System integrations
Conduct investigations, troubleshooting, root cause analysis and testing where required
Assist in maintaining system stability and operational continuity
https://www.jobplacements.com/Jobs/P/Production-Support-Specialist-Cape-Town-1261677-Job-Search-2-12-2026-2-58-04-AM.asp?sid=gumtree