Where

Client Support Team Lead

Executive Placements
Cullinan Full-day Full-time

Description:

REQUIREMENTS
Minimum education (essential):
National Senior Certificate Minimum applicable experience (years):
3 years Required nature of experience:
Data Capturing Client Engagement Administration Experience in managing Per Hand School Setups Skills and Knowledge (essential):
Proficient in d6 systems and related modules (Plus and Smart Systems) Remote technical support and troubleshooting Strong attention to detail and analytical skills Clear and professional communication (written and verbal) Computer Skills: MS Office Suite Google Suite Other:
Based in Gauteng Own transport and license Proficiency in Afrikaans and English KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)
Execute product-specific Setups accurately. Provide ongoing product support and troubleshooting Verify data integrity and confirm compliance with school requirements. Client Support & Engagement (20%)
Attend client meetings with Functional Owner. Provide solutions within scope. Respond to client queries on relevant platforms in a timely and professional manner Training & Knowledge Sharing (5%)
Assist in internal team upskilling by providing module icon training. Process Improvement & Initiative (10%)
Identify recurring issues and propose process improvements for product setup, workflow, or client communication. Maintain and update internal manuals and guides. System Monitoring & Reporting (10%)
Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback Collaboration & Teamwork (5%)
Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer. Remuneration Offered
Market related
11 Feb 2026;   from: gumtree.co.za

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