Description:
Key Responsibilities:- Support MMS product owners with client queries, providing responsive technical support and guidance.
- Investigate and resolve system and client issues using tools such as SQL, log analysis and monitoring platforms.
- Query and analyse data using SQL and assist with identifying trends or discrepancies.
- Understand and manage a variety of file formats, including JSON, XML, flat files and CSV.
- Monitor, process and troubleshoot inbound / outbound file exchanges and API calls (REST and SOAP).
- Support and troubleshoot connectivity and integration issues involving secure data transmission.
- Document procedures, solutions and client configurations in a knowledge base.
Job Experience and Skills Required:
- National Certificate or Bachelor's degree in Information Technology, Computer Science or another relevant qualification
- 3-5 years of experience in customer or technical support within a Fintech, SaaS or regulated Financial Services environment
- 3+ years in a client support, systems analyst, or technical operations role, preferably in Fintech or Financial Service
- Experience working with or integrating to banks, payment providers or financial institutions
- Experience supporting mission-critical financial systems and real-time or batch-based transaction flows
- Strong SQL experience for data analysis and troubleshooting
- Solid understanding of REST and SOAP APIs, including hands-on experience with JSON and XML formats
- Familiarity with network protocols
- Understanding of APIs, webhooks and troubleshooting
- Comfortable using tools like Jira, Confluence, and Slack for internal collaboration and documentation
Apply now!
02 Feb 2026;
from:
gumtree.co.za