Description:
Specialist Support Engineer
Work as part of an integrated (run & build) tribe in lower complex environments to provide enterprise-wide application support across multiple stakeholder groups by maintaining & optimizing enterprise grade applications (tech products & services).
- Minimum 5 years’ Application Management Experience
- Minimum 5 years Application Diagnostics Experience
- Experience in Application for Support
- Experience and Knowledge of Banking and Financial Services Business
- Experience in Stakeholder Management
- Experience in Testing
- Certification in IT Service Management / IT Governance (ITIL / CoBIT), (Foundation level)
Devops & Support Experience:
- Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications
- Implement all configurations, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications
- Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
- Maintain correct and current application documentation and make it available to application users
- Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services.
Requirements:
- Minimum 5 years’ Application Management Experience
- Minimum 5 years Application Diagnostics Experience
- Experience in Application for Support
- Experience and Knowledge of Banking and Financial Services Business
- Experience in Stakeholder Management
- Experience in Testing
- Certification in IT Service Management / IT Governance (ITIL / CoBIT), (Foundation level)
- Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications
- Implement all configurations, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications
- Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
- Maintain correct and current application documentation and make it available to application users
- Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services.
09 Feb 2026;
from:
careers24.com