Junior ISP Support Agent (Hybrid)

Description:

Web Telecom Services is looking for a friendly and helpful junior support agent to assist our prepaid fibre internet customers.

This role is ideal for someone who enjoys helping people, explaining things clearly, and solving basic internet problems.

English and at least one local South African language are required.
Preference will be given to those who speak Xhosa, Zulu, or Sotho.

What you will do

• Help customers recharge their prepaid fibre

• Answer customer questions about their internet service

• Help troubleshoot basic internet problems

• Log support tickets with fibre network providers

• Support customers via: Phone calls, Email, WhatsAppContract details

  • 3-month contract position

  • May become permanent if the project continues and performance is goodRequirements

    • Matric certificate

    • Able to speak English and at least one local South African language

    • Friendly and patient personality

    • Comfortable using a computer and the internet

    • Basic knowledge of Microsoft Office (especially Excel)

    • Able to explain things clearly and politely

    • Confident speaking to customers on the phone

    • Able to write clear messages on email and WhatsApp

    • Able to think logically and follow processes

      
      Working conditions

      • 50% in office position

      • Preference given to applicants who live in fibre coverage areas

      • Working hours are shift-based and partly flexible, but does require working weekends when allocated.

        • 
          How to apply

          Please email your CV to:
           jobs@web-telecoms.co.za

          
          On 5 Mar 2024, at 18:10, Tony Da Silva wrote:
          Web Telecom Service are looking for a bilingual (English and preferably Xhosa) junior ISP support agent, who is passionate about helping customers and providing customer support. The agent will be responsible for providing support to pre-paid fibre customers by helping them with recharges, resolving and troubleshooting issues and logging support tickets with the supplier. This will be a initial contract position for 3 months, which may be changed to a permanent position if the project continues, if the agent's performance is satisfactory.
          Key requirements: Matric Friendly personality; Skilled with Excel and Microsoft Office; Computer and internet literate; Logical thinker; Well-spoken and confident; Provide telephonic support; Provide written support via email and whatsapp
          The position will be a fully remote position, and preference will be given to those in fibre coverage areas.
          
          Working hours will be partly flexible / shift related, with working 2 Saturdays a month.
          Salary will be market related, dependant on experience.
          Please send your CV to jobs@web-telecoms.co.za