Description:
We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests, along with making outbound calls to customers.
Responsibilities
- Answer incoming calls from customers and assist them with their queries.
- Verify customers' identity by following company procedures before discussing any accounts, products, or information.
- Keep customers' information up to date on the internal CRM system.
- Assist customers with their queries, provide information on products, and take payments over the phone.
- Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
- Ensure that all sales and products/services sold are logged on the CRM system.
- Work in line with data security policies at all times. Kindly WhatsApp 067 761 8853 or Call 012 448 5248 Requirements
- High School Diploma or above
- Training is Available, No Experience Needed
- Detail-focused, with good problem-solving skills
- Strong customer service skills
- Able to work in line with company KPIs
- Excellent communication skills, both written and verbal
- Able to multi-task effectively
04 Feb 2026;
from:
gumtree.co.za