Description:
Accounts Receivable Administrator
Accountable for specialist outputs, as well as initiating quality standards within defined work routines and policies.
Job Purpose
This role is responsible to ensure excellent customer service to both internal and external stakeholders through exceptional collections management of customer accounts & effective and efficient resolution of customer queries.
Key Accountabilities and Outputs
Accounts Receivable Administration
Management of Customer Collections aligned to trading terms and policy.
Posts customer payments by recording cash transactions from bank aligned to policy & debtors trading terms.
Updates & reports receivables by totalling unpaid debtors.
Maintains debtor records through monthly review of masterdata.
Verifies validity of account discrepancies by obtaining and investigating information from sales trading Agreements, promotions, customer service departments, and from customers.
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit terms; coordinating contact with debtors & sales department.
Management and release of blocked orders aligned to policy.
Issuing of monthly customer statements.
Preparation and consolidation of all reconciliations, documents to facilitate legal handover procedures.
Adherence to the health, safety and environmental standards
Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
Ensure compliance to all relevant legislation
General
Conversant with relevant business information, policies, processes and procedures
Maintains expected performance standards
While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description.
Additional Region-Specific Accountabilities and Outputs
Qualifications and Experience
National Diploma / NQF 6 (Preferred)
Upto 2 years experience (Operational) FMCG, experience in a debtors department
MS Excel, SAP
Key Qualities
Critical Success Factors
Financial understanding & accuracy
Proficient with all Microsoft Office tools & preferably an Advanced Excel user
Analytical mind, organized, precise and meticulous
Ability to take initiative, learn quickly and strive for results
Excellent communication skills both verbal and written
Strong team player
Conscientious with follow-up & feedback
Diploma in creditor's management would be advantageous
Communication
Routine communication with customers or clients
Problem S