Description:
Job Discription:
Responsible for monitoring and optimizing service provider performance to ensure high service quality, operational efficiency, and customer satiffaction through tracking, coordination, and data analysis.
Key Responsibilities:
- Monitor daily operations and performance of service providers against company standards
- Track service work orders, fllow up on delays or quality issues, and coordinate issue resolution
- Collect, analyze, and report service performance data (comletion rates, complaints, cancellations)
- Ensure compliance with SOPs and support customer complaint resolution
- Assist with service provider training, onboarding, and service improvement initiatives
- Support new service project launches and complete other assigned tasks
Requirements:
- Batchelor's degree or equivalent work experience
- 3 + years of experience in service operations, performance tracking, or account management
- Strong data analysis, coordination, and communication skills
- Age 25-35
02 Feb 2026;
from:
gumtree.co.za