Description:
A 4 star hotel is seeking a Reception
Welcomes and registers GUESTS upon arrival and assists with their registration. Allocates rooms. May operate a switchboard and direct in-coming calls, take and relay messages, execute wake-up calls, etc. Deals with GUEST queries and requests and arranges assistance as necessary. Completes various aspects of Front Office administration as directed.
Operates the Front Office/ Property Management system and posts room, food and beverage and miscellaneous charges to GUEST and house accounts. Prepares GUEST folio for GUESTS and checks GUESTS out upon departure. May process payments. Files dockets with GUEST folio and ensures that dockets are posted and filed before end of shift.
JOB SPECIFICATION:
Literacy: Must be able to read and write in order to complete Front Office administration and reporting and deal with GUEST registration, correspondence and records. Must be able to comprehend written policy instructions and operating manuals.
Numeracy: Must be able to do advanced accounting and mathematical calculations to deal with Front Office statistical reports, deal with receiving payment in acceptable forms, check GUEST folio accounts, calculate rates and discounts, etc.
Language: Must be able to communicate verbally in English for the purposes of communicating with GUESTS and management.
Physical: Must be able to spend lengthy periods of time standing behind a desk and be physically fit to respond to GUESTS requiring assistance in an emergency situation.
Education: Minimum of Grade 12 (Std 10)
Competency: The employee must be competent in operating a computer and entering data on a keyboard. Competency in operating the Property Management System must be achieved within 2 months.
If you are interested and meet with the above, please send your CV with expected salary to cvstellenboschhotel@gmail.com