Description:
Operations Manager: Sales Floor
ABOUT THE JOB
The Operations Manager: Sales Floor leads the team responsible for accurately and efficiently processing Member orders and recognition data, ensuring seamless order flow to the warehouse, compliance with SLAs, and proactive risk management to protect and enhance the Member experience. This role oversees order processing operations to consistently achieve service delivery targets, drives error-reduction initiatives to improve quality and aftersales accuracy, implements efficiency and automation opportunities to control costs, and leads, coaches, and develops the Sales Floor team through performance discussions, skills training, and SOPs. The manager collaborates with the Warehouse Manager to synchronise workflows, builds strong stakeholder relationships, ensures compliance with OHS standards through safety talks and inspections, and embeds the companies values, culture, and leadership principles across all operational areas.
ABOUT YOU
Exhibits meticulousness in finding and correcting errors; ensures accuracy by being thorough and methodical; produces high-quality work with a focus on perfection and organisation. Is target-focused and reliable in meeting deadlines; maintains punctuality; keeps to schedules to ensure timely completion of tasks. Strives to achieve outstanding results with ambition and determination; persists through difficulties to accomplish tasks and goals without giving up. Works cooperatively with others; encourages team contributions; involves team members in decision-making to foster a collaborative environment. Comfortably leads and directs people; coordinates group activities; seeks to control and manage team dynamics to achieve objectives. Behaves ethically and justly; maintains confidentiality; meets commitments with integrity; leads by example to uphold high standards. Manages multiple tasks efficiently; plans activities systematically; prioritises tasks to handle several activities concurrently. Applies practical skills effectively; learns by doing; is dependable and responsible in fulfilling obligations and commitments. Is open to give and receive feedback; invites critique; uses feedback to improve performance while encouraging a culture of constructive feedback. Copes well with change; tolerates uncertainty; adapts to new challenges and emerging situations with flexibility.THE HATS YOU MAY WEAR
Service Delivery Champion: Oversee order processing operations and ensure SLAs are consistently achieved with a relentless focus on OTIF delivery. Quality Assurer: Ensure accuracy of order processing and aftersales data; resolve queries quickly; drive error-reduction i