Description:
Key Responsibilities:- System Implementation & Management:
- Deploy and maintain advanced systems that improve commercial operations.
- Enhance customer acquisition, order management, fulfilment, activation, and sales processes.
- Develop self-service functionalities and integrate third-party applications for improved efficiency.
- Ensure seamless system integration across departments to maintain data accuracy and workflow consistency.
- Process Optimisation & Efficiency:
- Assess and improve workflows within commercial teams.
- Identify and implement opportunities for process enhancements.
- Develop detailed documentation, including standard operating procedures (SOPs), for consistency and clarity.
- Drive initiatives to enhance productivity, reduce operational costs, and scale business functions effectively.
- Support & Enablement:
- Act as the primary point of contact for system-related issues, providing expert guidance.
- Design and deliver training programs to empower teams with system knowledge and best practices.
- Maintain support resources, such as guides, FAQs, and instructional materials.
- Implement change management strategies to support the successful adoption of new systems and processes.
- Operational Insights & Strategy:
- Ensure data accuracy and integrity across operational platforms.
- Analyse reports to extract insights that drive commercial performance improvements.
- Develop and implement solutions that enhance operational processes and efficiency.
- Collaboration & Innovation:
- Work closely with IT, sales, marketing, and finance teams to ensure system alignment with business goals.
- Collaborate with stakeholders to anticipate future needs and implement scalable solutions.
- Foster an environment of continuous improvement and innovation.
Requirements:
- Bachelor's Degree in Information Systems, Business Administration, or a related field.
- 8 years experience working on commercial systems
- Proven experience in system enablement, process optimisation, and commercial operations support.
- Strong knowledge of CRM, ERP, and other commercial tools.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple projects and collaborate across departments.
- Strong communication skills, with the ability to train and support diverse teams.
25 Jun 2025;
from:
gumtree.co.za