Description:
Our client, a safari lodge / private game reserve based near Hartbeesfontein (North West), is looking for an experienced Lodge Manager or CoupleMinimum requirements:
Qualification in Hotel Management Diploma/Certificate or equivalent At least 10 years of prior working experience in guest relations at a Lodge or similar 5-star Lodge/Hotel Key Performance Areas of this position include:
Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge Support Lodge Staff to achieve their goals and objectives Implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests Stay up to date with changes in policies, ways of working and standards in the industry Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved Provide on-the-job training for Lodge staff Take accountability for the performance of all the functions at the Lodge Provide superior levels of service to all guests at all times Oversee the 5-star Spa Manager and report to the Owner of the Lodge Competencies required:
High level of competency in spoken and written English Good working knowledge of GAAP, Opera and Ms Excel (Intermediate level) Sober habits Drivers license High level of attention to detail High level of ability to solve problems independently High level of knowledge i.r.t Guest Relations, F&B, menu planning and presentation, costing, and wine knowledge, housekeeping and Front Office Maintenance management / overseer experience To be able to interact with a local as well as international clientele and hence needs to have a good general knowledge Have the capacity to mix freely and easily with people from all walks of life and have a presence to accommodate and invite this engagement To be flexible, accept change, opposing views, new ideas, to be imaginative and creative Be self-motivated, have the capacity to take decisions, to lead, to perform and to achieve Have the capacity to arrange the availability and allocation of required resources, utilise control systems, delegate and coordinate the tasks and duties of individuals and groups in a way that ascertains the smooth flow of work throughout the workplace Required experience & skills can be shared among applicants, in the event of Lodge Management Couple Consultant: Celia Armstrong - Dante Personnel
22 Jan 2026;
from:
gumtree.co.za