Description:
Key ResponsibilitiesField Performance & Analytics Remote Troubleshooting & Technical Escalations Internal Systems & Workflow Improvements Product Development Support (R&D Collaboration) MEP & Site Readiness Drawings Documentation, CRM Accuracy & Technical Communication Showroom Technical Performance
SUCCESS METRICS (KPIs)
Reduction in repeat technical failures. Faster resolution time for escalated cases. Accuracy, clarity, and quality of performance reports. Improved first-time-fix outcomes (in collaboration with Field Service). Effective identification of systemic issues. Accuracy and consistency of technical workflows. Quality of MEP drawings and site readiness guidance. Contribution to product improvement initiatives. Accuracy of documentation.
Degree or diploma in Mechanical, Electrical, Mechatronics, Industrial Engineering preferred.
22 Jan 2026;
from:
gumtree.co.za