Description:
Workshop Manager – Motor Industry - Main Purpose of the Position
The Workshop Manager will be responsible for the effective and profitable operation of the Service Department. This role ensures that manufacturer and dealership targets are achieved while maintaining the highest standards of service quality and customer satisfaction. The successful candidate will also be accountable for the overall management, performance, and housekeeping of the workshop.
Qualifications, Experience and Skills Required
Grade 12 (tertiary qualification in a relevant field will be advantageous)
Minimum of 3 years’ proven experience as a Workshop Manager or Service Manager within the motor industry
Strong management and leadership capabilities
Self-motivated with a proven ability to drive performance and achieve targets
Excellent analytical, planning, and problem-solving skills
Valid driver’s licence
Clear criminal record
Key Duties and Responsibilities
Ensure service quality standards and profitability targets are consistently achieved
Plan, manage, and control workshop workflow to maximise efficiency and productivity
Address and resolve all workshop-related operational issues
Liaise with OEMs to ensure compliance with manufacturer standards and requirements
Develop and implement marketing and operational strategies to grow workshop performance
Lead, motivate, and manage the workshop team to foster a high-performance culture
Ensure overall cleanliness, organisation, and housekeeping of the workshop at all times