Description:
Key Responsibilities:Customer service Greet customers warmly and assist them in identifying their needs. provide expert advice on steel products, including specifications, uses, and availability Product knowledge - maintain up to date knowledge of the company's product range including new arrivals, features, and benefits. Stay informed about industry trends and market developments Inventory management - Monitor stock levels and coordinate with the inventory team to ensure timely replenishment of products. Assist in inventory counts and audits as required Order Processing - accurately process customer orders and coordinate with the warehouse team for timely fulfilment. follow up on backorders and communicate status updates to customers Sales support - assist customers with product selection, provide quotations, and follow up on inquiries. Support the sales team in achieving sales targets and objectives. problem resolution - address customer complaints and issues promptly and professionally. Escalate complex problems to the appropriate department of resolution Safety and Compliance - adheres to all safety protocols and company policies. Ensure the sales counter area is clean, organized, and compliant with health and safety regulations. Reporting - prepare daily weekly and monthly sales reports as required. Provide insights and feedback on customer preferences and market trends to management. Skills and Competencies:
Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Understanding of steel products, their applications, and industry standards Familiarity with sales techniques and customer service best practice Customer focused, proactive and results driven - work to targets Ability to work independently and as part of a team Strong organizational and multitasking skills Ability to market promote and upsell full range of products Customer Centric / focussed and driven
20 Jan 2026;
from:
gumtree.co.za