Description:
Purpose of the Role: To take full ownership of the Service & Repair department, ensuring it operates efficiently as a profitable and high-performing business unit while delivering exceptional customer service and maintaining technical and operational excellence.Key Responsibilities Include but Are Not Limited To
Manage and lead the Service & Repair department as a standalone business unit Step in to take charge of departmental operations and address outstanding snags Plan, coordinate, and oversee service and repair activities across residential, commercial, and industrial clients Lead, manage, and motivate the service team, including technicians and administrative staff Ensure a high level of customer service, client communication, and follow-up Manage appointment scheduling, access requirements for estates, and job allocations Oversee departmental administration, reporting, and financial controls Monitor service delivery standards, quality control, and turnaround times Ensure compliance with health and safety standards, service regulations, and labour legislation Liaise with clients, suppliers, and internal stakeholders Identify operational challenges and implement effective, practical solutions Compile and present regular management and performance reports Criteria
Minimum of 5 years experience in a managerial role within a similar service or technical environment Previous experience within a technical, air-conditioning, ventilation, or HVAC industry highly will be beneficial but not essential Strong technical acumen Excellent good business management skills Strong administrative, financial, and reporting capabilities Excellent computer literacy Fully proficient in English and Afrikaans Sound knowledge of HR and labour practices Strong attention to detail and ability to thrive in a busy environment Solutions-driven, proactive, and able to take initiative Strong problem-solving and people management skills
19 Jan 2026;
from:
gumtree.co.za