Branch Manager – Aftermarket Mining & Construction

Description:

Role Purpose: The Branch Manager will be responsible for overseeing the efficient operation of a regional depot supplying aftermarket mining and construction equipment parts and spares. This role acts as the on-the-ground representative of Head Office, ensuring operational excellence, customer satisfaction, and strict compliance with company policies, while driving depot growth and profitability.

Minimum requirements:

• Diploma/Degree in Supply Chain, Logistics, Business, or related field (preferred).
• 5+ years experience in depot/warehouse management, preferably in the mining, construction, or industrial parts sector.
• Solid understanding of aftermarket parts distribution, inventory management, and logistics.
• Strong computer literacy (ERP systems, MS Office).
• Valid drivers licence.

  Key Responsibilities:

  Depot Operations & Inventory:

  • Manage daily depot operations including receiving, storage, dispatch, and stock control.
  • Maintain optimal stock levels based on head office forecasts and regional demand.
  • Ensure all goods are handled, stored, and dispatched in line with quality and safety standards.
  • Conduct regular stock counts and reconcile variances with Head Office.

    Customer Service & Sales Support:

    • Act as the primary local contact for customers in the region.
    • Provide technical support and guidance on aftermarket parts and spares.
    • Co-ordinate with Head Office sales team to fulfil orders and resolve customer issues.
    • Foster strong customer relationships to encourage repeat business and market growth.

      Administration & Reporting:

      • Submit weekly and monthly reports to Head Office covering stock, sales, expenses, and performance KPIs.
      • Ensure all depot transactions (invoices, purchase orders, delivery notes) are processed accurately and on time.
      • Adhere to all company financial controls, credit management policies, and compliance procedures.

        Logistics & Supply Chain:

        • Co-ordinate incoming deliveries from suppliers or Head Office distribution centres.
        • Manage outbound dispatches to customers with an emphasis on accuracy and timeliness.
        • Liaise with transport providers to ensure cost-efficient and reliable logistics solutions.

          People & Compliance:

          • Supervise depot staff (if applicable), including drivers, warehouse clerks, and support staff.
          • Enforce health, safety, and environmental compliance in line with company and industry standards.
          • Train and develop team members to ensure service and operational standards are met.

            Key Performance Indicators (KPIs)

            • Stock accuracy and availability | On-time, error-free customer order fulfilment.
            • Depot profitability and cost management.
            • Compliance with head office policies and reporting deadlines.
            • Cu