Description:
Sales & Performance Management-
Lead, coach, and motivate the used car sales team to achieve volume and gross profit targets
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Set daily, weekly, and monthly sales goals and monitor performance
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Desk deals, structure transactions, and approve pricing and incentives
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Analyze sales data and market trends to optimize pricing and turnover Inventory Management
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Source used vehicle inventory through trade-ins, auctions, and direct purchases
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Maintain optimal inventory levels based on market demand and turn rate targets
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Ensure proper vehicle reconditioning, merchandising, and lot presentation
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Monitor aging inventory and implement strategies to reduce aged units Pricing & Profitability
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Establish competitive pricing strategies using market and valuation tools
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Maximize front-end and back-end gross profit while maintaining market competitiveness
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Manage reconditioning costs and wholesale decisions
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Control expenses to meet departmental profit goals Customer Experience & Compliance
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Ensure a high level of customer satisfaction and retention
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Resolve customer complaints and escalations professionally
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Ensure compliance with dealership policies, finance regulations, and legal requirements
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Maintain accurate documentation and reporting
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