Description:
Sales manager/branch manager:
The position is multi-faceted and includes the following disciplines:
Management of the various facets within the company required for day-to-day operations, managing the business unit, managing and guidance of sales staff, management and cooperation with office and warehouse staff, interaction with other business units within the Group of Companies, stock control, marketing, interaction with our supplier(s), interaction with our reseller/agents/representatives/dealers, interaction with customers including demonstration of equipment.
Leadership & operations
Supervise staff (recruit, train, coach, schedule, discipline)
Ensure compliance with company policies, legal regulations, and health&safety standards
Oversee inventory, cash handling, and facilities upkeep
Prepare and manage the branch budget and control expenses
Customer invoices/deposits/accounts financial
Handle disputes on staff/customer and/or supplier level
Sales strategy and execution
Set and communicate sales targets (individual, team, branch)
Develop local sales plans (promotions, upsell/crosssell tactics, customersegmentation)
Monitor daily/weekly KPIs (sales volume, conversion rate, average ticket, newcustomer acquisition)
Conduct regular performance reviews and coaching sessions
Customer experience and interaction
Resolve escalated customer complaints and service issues
Foster a culture of "customerfirst" service
Track satisfaction and act on feedback
Servicing of customer equipment or break-downs
After-sales service/warranties/guarantees
Technicians/sales reps site visits and demos
Reporting & analysis
Pull sales reports from the CRM/ERP system, analysetrends, and present findings
Adjust staffing, merchandising, or marketing spend based on data insights
Analise cost of warranties, service revenues
Marketing & community relationships
Execute local marketing initiatives (flyers, digital ads, events)
Build relationships with developers/architects and such to get the concrete preparation and construction equipment specified in tenders
HR/training/Talent development
Identify high potential staff, create development plans, and sometimes promote them into junior sales-lead roles
Conduct regular training (product