Description:
We’re looking for call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. Vacancies Available only in Pretoria.
Responsibilities
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Create and maintain record of daily problems and remedial actions taken, using call-center database
Leverage data and insights gathered by the call center to recommend and influence process improvements
Call 012 448 5248 or WhatsApp 067 761 8853
Required skills and qualifications
High school degree or equivalent
No Experience Needed
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively