National Operations Assistant Group of Lodges

Description:

Compliance Lodges

• Maintain ongoing communication with each General Manager and Annerien to ensure all liquor, firearm (where applicable), operating, and tourism licences are valid and compliant per property.
• Conduct regular spot checks with General Managers to ensure all critical compliance documentation (operational files, certificates, permits, and licences) is current, securely stored, and audit-ready.
• Coordinate with Warwick on legal compliance matters as required, ensuring no direct engagement with town councils occurs outside agreed channels.
• Monitor and confirm that General Managers are maintaining full legal and regulatory compliance across all provinces.

  B-BBEE

  • Track the B-BBEE scorecard in collaboration with Division 1 (Meagan) and Division 3 (Jason).
  • Work closely with the CEO to review and reconcile quarterly B-BBEE spend with Accounts (Jason and Arthur), ensuring alignment with projected turnover.
  • Assist with administration and coordination of the Group of Lodges Dragons Den initiative, including documentation, tracking, and follow-ups.

    Insurance Lodges

    • Work with each General Manager to ensure all fixed assets, vehicles, and business operations are adequately insured.
    • Maintain accurate, up-to-date asset registers verified by General Managers, supported by photographs and video records stored on the central server.
    • Track insurance claims submitted by lodges, monitoring progress and escalating delays or issues where necessary.
    • Verify that CAR policies are in place prior to any construction and that required documentation is provided to banks where applicable.
    • Coordinate annual renewals of group vehicle and liability insurance policies in collaboration with Gaenor.

      Quarterly Marketing Plan Distribution & Inputs

      • Support the CEO and Marketing team with distribution of the quarterly marketing plan to all stakeholders (Sales, Marketing, Communications, GMs, and Graphics).
      • Gather inputs in advance to support an informed plan, including social media performance, newsletters/email marketing, stakeholder communication, campaigns, and marketing/media/sales trips to properties.
      • Track that updated plans and feedback points are shared timeously and that owners and stakeholders have the latest version.

        Specials & Packages

        • Collaborate with GMs, Creative, Sales, and Reservations to develop unique special offerings.
        • Support Sales in shaping creative and engaging specials, packages, promotions, and voucher offers.
        • Use guest feedback and performance insights to refine offers where appropriate.
        • Confirm that PR & Marketing shares approved specials and packages with Group of Lodges staff and external consultants (e.g., Paul Steyn, Janie, Andria).

          Promotional Material Follow-Through

          • Follow up that