Product Support & Sales Rep (ME)

Description:

Introduction:

Komatsu South Africa has an amazing opportunity for a Product Support and Sales Representative in New Vaal field service.

Summary description of role:

• Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Conducts delivery inspection of machines.
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discusses the inspection report with the customer, with specific reference to deviations and impact.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plans for the modification of equipment.
• Oversee warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drives after-market parts sales through effective technical advice.
• Monitors modifications for quality and operational issues.
• Submits machine down notice (MDN) and machine up notice (MUN) as required.
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
• Monitors the Komatsu machine hours in conjunction with the component hours.
• Compiles and utilises reports to improve parts and service sales to the customer.
• Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

Requirements:

Introduction:

Komatsu South Africa has an amazing opportunity for a Product Support and Sales Representative in New Vaal field service.

Summary description of role:

• Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Conducts delivery inspection of machines.
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discusses the inspection report with the customer, with specific reference to deviations and impact.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plans for the modification of equipment.
• Oversee warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drives after-market parts sales through effective technical advice.
• Monitors modifications for quality and operational issues.
• Submits machine down notice (MDN) and machine up notice (MUN) as required.
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
• Monitors the Komatsu machine hours in conjunction with the component hours.
• Compiles and utilises reports to improve parts and service sales to the customer.
• Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

Introduction:

Komatsu South Africa has an amazing opportunity for a Product Support and Sales Representative in New Vaal field service.

Summary description of role:

• Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Conducts delivery inspection of machines.
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discusses the inspection report with the customer, with specific reference to deviations and impact.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plans for the modification of equipment.
• Oversee warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drives after-market parts sales through effective technical advice.
• Monitors modifications for quality and operational issues.
• Submits machine down notice (MDN) and machine up notice (MUN) as required.
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
• Monitors the Komatsu machine hours in conjunction with the component hours.
• Compiles and utilises reports to improve parts and service sales to the customer.
• Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

• Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Conducts delivery inspection of machines.
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discusses the inspection report with the customer, with specific reference to deviations and impact.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plans for the modification of equipment.
• Oversee warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drives after-market parts sales through effective technical advice.
• Monitors modifications for quality and operational issues.
• Submits machine down notice (MDN) and machine up notice (MUN) as required.
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
• Monitors the Komatsu machine hours in conjunction with the component hours.
• Compiles and utilises reports to improve parts and service sales to the customer.
• Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

Qualifications:

• A Millwright trade certificate.

Experience:

• At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
• 2 years of supervisory experience (an advantage).
• Komatsu products/heavy earth moving equipment in a mining environment.

Specific knowledge requirements:

• Valid Driver’s License.
• MS Office(Intermediate).
• SAP (Beginner).
• Computer literate.

Qualifications:

• A Millwright trade certificate.

Experience:

• At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
• 2 years of supervisory experience (an advantage).
• Komatsu products/heavy earth moving equipment in a mining environment.

Specific knowledge requirements:

• Valid Driver’s License.
• MS Office(Intermediate).
• SAP (Beginner).
• Computer literate.

• A Millwright trade certificate.

• At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
• 2 years of supervisory experience (an advantage).
• Komatsu products/heavy earth moving equipment in a mining environment.

• Valid Driver’s License.
• MS Office(Intermediate).
• SAP (Beginner).
• Computer literate.

Qualifications:

• A Millwright trade certificate.

Experience:

• At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
• 2 years of supervisory experience (an advantage).
• Komatsu products/heavy earth moving equipment in a mining environment.

Specific knowledge requirements:

• Valid Driver’s License.
• MS Office(Intermediate).
• SAP (Beginner).
• Computer literate.