Description:
Introduction:
Komatsu South Africa has an amazing opportunity for a Product Support and Sales Representative in New Vaal field service.
Summary description of role:
- Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
- Collates all informative materials, Komtrax registration forms, warranties, and manuals.
- Conducts delivery inspection of machines.
- Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
- Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
- Discusses the inspection report with the customer, with specific reference to deviations and impact.
- Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
- Plans for the modification of equipment.
- Oversee warranty repairs that may be required at the site.
- Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
- Drives after-market parts sales through effective technical advice.
- Monitors modifications for quality and operational issues.
- Submits machine down notice (MDN) and machine up notice (MUN) as required.
- Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
- Monitors the Komatsu machine hours in conjunction with the component hours.
- Compiles and utilises reports to improve parts and service sales to the customer.
- Discusses significant deviations or issues with customers for proactive strategies to rectify problems.
Requirements:
- Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
- Collates all informative materials, Komtrax registration forms, warranties, and manuals.
- Conducts delivery inspection of machines.
- Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
- Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
- Discusses the inspection report with the customer, with specific reference to deviations and impact.
- Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
- Plans for the modification of equipment.
- Oversee warranty repairs that may be required at the site.
- Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
- Drives after-market parts sales through effective technical advice.
- Monitors modifications for quality and operational issues.
- Submits machine down notice (MDN) and machine up notice (MUN) as required.
- Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
- Monitors the Komatsu machine hours in conjunction with the component hours.
- Compiles and utilises reports to improve parts and service sales to the customer.
- Discusses significant deviations or issues with customers for proactive strategies to rectify problems.
- A Millwright trade certificate.
- At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
- 2 years of supervisory experience (an advantage).
- Komatsu products/heavy earth moving equipment in a mining environment.
- Valid Driver’s License.
- MS Office(Intermediate).
- SAP (Beginner).
- Computer literate.
Qualifications:
- A Millwright trade certificate.
Experience:
- At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
- 2 years of supervisory experience (an advantage).
- Komatsu products/heavy earth moving equipment in a mining environment.
Specific knowledge requirements:
- Valid Driver’s License.
- MS Office(Intermediate).
- SAP (Beginner).
- Computer literate.
15 Jan 2026;
from:
careers24.com