Description:
Duties:Quoting & Reservations:
Assess client needs in terms of special interests, special needs and affordability / budget.
Acknowledge receipt of written requests received from agents.
Respond to written requests and provide written confirmations.
Making sure all client files are filed according to company standards and are up to date.
Loading of PCMs for all series
Loading reservations on Tourplan.
Ensure confirmation of services with suppliers
Documentation Management of all Reservations:
Itinerary planning and layout Compile Guide packs for Tourguides Vouchers Rooming lists FilingHandling of client complaints on spot together with the tour guide
Manage MOD phone and queries as required
Stay in constant communication with agents with regards to status of utilization of series, payment requirements, deadlines, and conditions of reservations.
Create client specific proposals in German
Create and understand client specific costings for different groups
Constant liaison with tour guides while on tour
Regular liaison with the guide academy regarding tour guide bookings
Client Care:
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
Maintain contact with agents
Obtain feedback from agent following client departure
Make sure feedback forms are summarized and analysed
Administration:
Fully understanding and follow-through of all divisional procedures and policies.
Submit timeous reports as requested and adhere to deadlines.
Maintain complete confidentiality with all company intellectual capital.
Make sure that e-filing is done accurately in the team
Client Relationships:
Ensure client expectations are met and the highest delivery of service is driven through the business.
Ensure that clients are offered the best available price and product.
Continually look at creative ideas and review products which are offered to clients.
Build and retain relationships with clients.
Establish and maintain good relationships with all staff.
Ensure effective communication with clients at all times.
Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
Follow-up with clients and any leads.
Supplier Relationships:
Commitment to and building relationships with preferred partners.
Ensure that the best rates are always negotiated and secured.
Understanding supplier products.
Establishing best product.
Personal development on destinations and produc
13 Jan 2026;
from:
gumtree.co.za