Description:
Role OverviewWe’re looking for a Mid-Level Systems Administrator / Product Support Specialist to support our hosting environments and digital products while providing clear, friendly technical support to clients. This role blends systems administration, troubleshooting, and customer-facing support.
Key Responsibilities
Provide technical support via tickets, email, chat, and WhatsApp
Troubleshoot hosting, DNS, email, SSL, and website issues
- Manage hosting platforms (cPanel/WHM, KonsoleH, DirectAdmin)
- Configure and maintain Cloudflare (DNS, SSL, caching)
- Support email setup and troubleshooting across devices
- Assist with WordPress updates and basic fixes
- Perform backups, restores, migrations, and basic security checks
- Escalate complex issues with clear documentation
Requirements
- 2–4 years experience in hosting, systems administration, or technical support
- Strong knowledge of cPanel/WHM, DNS, and email troubleshooting
- Working knowledge of WordPress
- Comfortable with FTP/SFTP and basic SSH
- Strong communication skills and customer-focused approach
Nice-to-Have
- Linux experience (Ubuntu/CentOS)
- Cloudflare security and performance features
- Website/email migration experience
- Basic HTML/CSS or SEO knowledge
08 Jan 2026;
from:
gumtree.co.za