Description:
ENVIRONMENT:
PLAY a crucial role in ensuring the seamless operation of the IT infrastructure of a dynamic provider of innovative Software & Systems Solutions looking for a strong technical ICT Systems Administrator. You will not only maintain and optimize network systems, servers, and hardware but also provide vital support to the ICT Manager. In addition, you will collaborate closely with ICT staff, offering guidance and assistance whenever necessary. This role requires a proactive approach to troubleshooting and problem-solving, ensuring that all IT systems function efficiently and effectively to support the organization's goals.
DUTIES:
Support Services –
Maintain the Active Directory Services (AD, GPO, DHCP, DNS, ADFS, WSUS, File & Print Services). Assist the ICT Manager with securing infrastructure and support offerings. Manage Backups and assist with Disaster Recovery of virtual environment. Maintain documentation of network infrastructure as well as knowledgebase. Assist with network and server configuration, maintenance and management. Provide ICT training on a continuous basis to ICT staff compliment on upgrades and relevant applications if and when required. Offer remote support to the ICT ad-hoc basis.
Customer Relations –
Work with support vendors to resolve technical problems with client/server applications. Maintain positive customer relations through professional interactions with customers. Liaise with the relevant external vendor to design and develop reports that meet the user requirements within the constraints of the client/server application.
Maintenance –
Provide monthly reports to Management. Do daily/weekly/monthly transaction/incident quality checks. Perform preventative maintenance tasks within established standards and guidelines.
Self-development –
Review and evaluate new technologies, products and services that can benefit the company. Prioritisation of support incidents, service requests and preventative maintenance activities to ensure high level of uptime and SLA conformance. Maintain a clean and safe work area while adhering to all safety procedures.
Policies and procedures –
Familiarise yourself with all company policies and procedures and ensure adherence to these. Be well versed in all ICT policies and departmental SOPS, with the ability to consult and advise any employees on these.
REQUIREMENTS:
Qualifications –
A+ and N+ qualifications (Required). MCSE Certification (Advantageous).
Experience/Skills –
Basic understanding of Windows/Linux and Network Troub