Description:
Key Responsibilities
Provide Tier 12 technical support (desktop, laptops, printers, mobile devices).
Set up and maintain workstations, software, and security updates.
Assist with basic network support (Wi-Fi, VPN, connectivity).
Support CCTV and access control systems.
Manage IT tickets, documentation, and knowledge base updates.
Support user accounts (onboarding/offboarding, access, passwords).
Assist the Group support department with technical issues and escalations.
Liaise with service providers and manage SLA performance.
Prepare weekly and monthly incident/status reports.
Requirements
Essential:
13 years experience in desktop support or help desk.
Good knowledge of Windows/macOS and Office 365.
Basic understanding of networking and IT security.
Strong troubleshooting and customer service skills.
Advantageous:
Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems.
IT certifications (CompTIA A+, Network+).
Experience supporting remote/hybrid users.
Personal Attributes
Strong problem-solving ability
Customer-focused and service-driven
Well organised with good time management
Detail-oriented and able to work independently and in a team
07 Jan 2026;
from:
gumtree.co.za